Shipping & Receiving Associate

Job description

Do you like things to be well organized, well documented, and delivered on time?
Are you looking for a concrete role that's essential to the smooth operation of a dynamic team?

At Créapub, every package we ship is a promise delivered to our clients. Your role is to make sure that promise is kept — with rigor, efficiency… and a touch of pride.

Your role at Créapub

Main tasks performed in this job:

1. Receiving and Quality Control

Physically receive merchandise and verify its compliance with purchase orders.

Update internal systems with accurate information (quantity, condition, photos, notes).

Communicate any discrepancies or issues to project managers.

2. Order Preparation and Shipping

Prepare orders according to instructions (carrier, direct-to-client or online store).

Pack orders carefully, efficiently, and in an eco-friendly manner.

Submit pickup requests and manage priorities through Teams.

3. Returns and Inventory Tracking

Coordinate with customer service regarding returns and track returned shipments.

Update the missing inventory tracker for online stores and record returns back into inventory.

Ensure proper physical organization of returned items in the warehouse.

4. Workspace Maintenance and Warehouse Management

Identify, label, and efficiently store received items.

Maintain a clean, safe, and well-organized work environment.

Manage shipping supplies inventory (boxes, bubble wrap, tape, etc.) using the Teams file.

5. Monitoring Pending Projects

Monitor the status of projects held in the staging/holding area.

Quickly escalate any blockage or risk of delay to logistics coordination.

The profile we're looking for

We are looking for a candidate with the following skills:

Decision-Making Authority

Prioritize urgent shipments based on deadlines and client commitments.

Select appropriate packaging based on the product and mode of transportation.

Report any delivery issues, shortages, or problematic returns and propose solutions.

Quickly escalate critical issues to the Logistics Coordinator.

Social and Environmental Responsibility

Health, Safety, and Well-Being

Strictly follow all occupational health and safety (OHS) guidelines at all times.

Maintain a safe working environment for oneself and colleagues.

Eco-Responsibility

Use recyclable packaging materials and minimize waste.

Follow waste sorting guidelines and promote best practices within the team.

Team Spirit

Share best practices and document procedures to facilitate coverage and replacements.

Contribute to an inclusive, collaborative, and respectful work environment.

Conditions and benefits

Being part of the CREATEAM team means benefiting from:

Why Choose Créapub

A family-owned Quebec company proudly celebrating 50 years of projects delivered with heart.

A supportive, human, and fun team.

A well-organized warehouse, modern tools, and a safe work environment.

Strong values: integrity, efficiency, respect, and recognition.

Our Commitment to Inclusion

At Créapub, we believe that a welcoming, respectful, and diverse workplace makes everyone stronger.
We encourage applications from all individuals, regardless of origin, age, gender, sexual orientation, or abilities.
If you require accommodations during the hiring process, we will be happy to provide them.

Looking for a hands-on role where your work truly makes a difference every day?
Send us your résumé — we look forward to meeting you!

Job Type: Full-time, Permanent

Benefits:

Extended Health Insurance

Paid Time Off

On-site Parking

Casual Dress Code

Work Location: On-site